TERMS AND POLICIES

STORE POLICY REFUND POLICY OTHER NYBRFF POLICIES

  •  New York Brazilian Film Festival, LCC (NYBRFF) has the right to refuse a sale or admission for any NYBRFF product or event at its sole discretion.
  • All merchandise, Badge passes, Film tickets, Film Passes, individual film tickets, special events, NYBRFF Presents, or Conversation in Film purchases are non-refundable for any reason.
  • Badges are non-transferable and are the property of New York Brazilian Film Festival LLC.
  • By purchasing, you understand that your email address will be added to the NYBRFF email list. If you are not interested in receiving emails you can opt out.
  • NYBR may, in its sole discretion and at any time determined by NYBRFF, cancel or refuse any individual or company the following: badge credentials, Film Passes, purchases, and/or hotel reservations made through NYBRFF.
  • NYBRFF will not be responsible for any penalty, fee, loss, or expense that might result from such action.

​IF YOU PURCHASED A BADGE OR FILM PASS:

  • If you purchased an NYBRFF Badge day Pass, a copy of your order confirmation WILL BE NECESSARY to pick up your Badge Pass at registration.
  • You will receive your registration packet at the Festival’s location, which will include your Badge Pass and other information to help you navigate the NYBRFF.
  • Unused credentials or badges have no monetary value and cannot be refunded, nor credited to future years, or events. NYBRFF will not issue refunds or credits due to failure to redeem a discount coupon during registration. Discounted prices are based on the date payment is received in the NYBRFF office.
  • Lost or stolen Credentials or badges will not be replaced. In the event Credentials are lost or stolen, new Credentials will need to be purchased for a Participant’s continued access to the Events, including showcases, parties, and conference content.
  • NYBRFF reserves the right to revoke a Credential for any reason in NYBRFF sole discretion (for example, if anyone other than the authorized individual tries to use a Credential). NYBRFF will not issue refunds for Credentials that have been revoked.

​PAYMENT:

  • You are solely responsible for ensuring NYBRFF receives full payment for any NYBRFF purchases you make.
  • If such payment cannot be charged to your debit or credit card or if a charge is refunded for any reason, including chargeback, you agree that NYBRFF reserves the right to cancel your order.
  • If you have already received your Badge, purchases, and/or merchandise you agree to immediately correct any payment errors upon notice of such error.
  • NYBRFF reserves the right to collect a $100 administrative fee in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems.

​FILM ADMISSION POLICY:

  • Badgeholders MUST be in line 10 min early prior to the scheduled start time for guaranteed seating.
  • Priority admission is given to all Badgeholders. General Admission (GA) will be seated after all Badgeholders have entered the theater.
  • General Admission (GA) tickets will go on sale 15 minutes prior to each screening.
  • Once General Admission tickets have gone on sale, Badgeholders will no longer have priority admittance.
  • Badgeholders arriving AFTER the 20 minutes mark must go to the back of the General Admission line. Hold back 15% of seats from ticket sales.
  • Pass holders must come 10 min early for guaranteed seating.
  • At that time will release the 15% for the standby line to get tickets.
  • ALL theater seating will be on a first come, first served basis. Badgeholders are not guaranteed a seat, only admission up to capacity. NO ONE will be admitted into the theater 15 minutes after start time. NYBRFF Staff will adhere to this policy even in the event of a delayed screening.

Thank you for your cooperation. *SPECIAL EVENTS MAY REQUIRE PURCHASE OF SEPARATE TICKET FOR ENTRY.

​Hold back 15% of seats from ticket sales. Pass holders must come At that time we release the 15% for the standby line to get tix. (I actually work on a huge conference in my day job and that’s the same method we use for reserved seating.

IF YOU SUBMITTED YOUR SHORT FILM TO NYBRFF AT FILM FREE WAY:

  • Once an entry payment has been received, NYBRFF cannot provide a refund.
  • If a payment is disputed by an entrant for any reason, the entrant may be subject to any transaction fees or similar amounts incurred by NYBRFF in connection with the dispute.
  • NYBRFF reserves the right in its sole discretion to reject or disqualify any ineligible entries, without a refund.

IF YOU ORDERED MERCHANDISE:

  • If you ordered merchandise online, your items will be mailed to the address you provided.
  • The purchaser assumes all risk and damage incidental to the mailing of these items, whether occurring prior to, during, or after the mailing process. Service/Handling charges are non-refundable. All merchandise products are non-refundable.